Question 1

Can SMG Solution supply our entire housekeeping requirement?

Accepted Answer

Yes — that is exactly what we are built for. Our catalogue covers 181+ SKUs across 20 categories: cleaning chemicals, housekeeping tools and equipment, paper and disposable products, dispensers, waste management and safety/PPE. Most clients replace three to five separate vendors with a single monthly order from us.

Question 2

How quickly will I get a quote after sending my requirement?

Accepted Answer

Our sales team responds the same working day in most cases. Share your item list on WhatsApp or through the Request a Quote form and you receive item-wise rates, pack sizes and a delivery timeline — no login or registration needed.

Question 3

Do you supply to individual retail customers?

Accepted Answer

No. SMG Solution LLP is a B2B supplier serving corporate offices, residential societies and RWAs, hotels, hospitals, industrial plants, institutional kitchens and facility management companies with bulk procurement requirements.

Question 4

What is the typical delivery timeframe across Delhi NCR?

Accepted Answer

Standard orders are typically delivered within 24-48 business hours across Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Greater Noida and Manesar, subject to stock. Contract clients get a fixed monthly replenishment schedule so sites never run dry.

Question 5

Is there a minimum order quantity (MOQ)?

Accepted Answer

MOQ varies by product and pack size, and is set at institutional scale rather than per-piece retail. Send your estimated monthly volumes with your enquiry and we confirm the applicable MOQ and slab rates for each item.

Question 6

How is pricing decided, and can we get contract rates?

Accepted Answer

Pricing is shared on enquiry and depends on your item mix, monthly volume and delivery frequency. Regular buyers are moved to contract rates that stay fixed for an agreed period, which makes budgeting predictable for procurement and finance teams.

Question 7

What are your payment terms?

Accepted Answer

Terms are agreed at onboarding. New clients typically start on advance or on-delivery payment, and credit terms are extended to repeat institutional buyers after the first few cycles. All transactions are billed against a valid GST invoice.

Question 8

Do you provide GST invoices and purchase-order documentation?

Accepted Answer

Yes. We are a registered LLP (GSTIN 06ABDFK5048C1ZN) and issue standard B2B tax invoices. We work against purchase orders and provide the delivery documentation your accounts and audit teams need.

Question 9

Can we get customised branding on safety or cleaning equipment?

Accepted Answer

Yes, custom branding is available on PPE and selected utility products for large-volume orders. Mention it in the 'Additional Requirement' field of your enquiry and our team will confirm feasibility and lead time.

Question 10

Do you supply multiple sites under one account?

Accepted Answer

Yes. Facility management companies and multi-location corporates order once and we dispatch site-wise across NCR, consolidated under a single account and invoice.

Frequently Asked Questions

Still have questions?